Acorn Chiropody & Podiatry Ltd is committed to protecting your privacy and keeping your personal information secure. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact our practice, book an appointment or use our services.
We respect your privacy and handle your personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Acorn Chiropody & Podiatry Ltd is a professional chiropody and podiatry practice based in Peacehaven, East Sussex, United Kingdom.
Our contact details are:
Address: 187 South Coast Road, Peacehaven, East Sussex, BN10 8NS
Telephone: 01273 582999
Email: mail@acornpodiatry.co.uk
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
We may collect and process the following categories of personal information, depending on how you interact with our practice.
Personal and Contact Information
This may include your name, telephone number, email address, postal address and other information you provide when contacting us or making an appointment.
Health Information
As part of providing podiatry and chiropody services, we may collect relevant health information, including medical history, existing foot conditions, diabetes related information, circulation and sensation assessments, treatment records and other details necessary for your care.
Health information is considered special category personal data under UK data protection law and receives additional protection.
Appointment Information
We may process information relating to your appointments, including booking details, appointment history, treatment preferences and communications concerning your care.
Website and Technical Information
When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information and website usage data, depending on the technologies and services in use.
Information You Provide Through Communications
We may retain information you provide through our contact form, email, telephone conversations or website chat service when it is necessary to respond to your enquiry or provide our services.
We may use your personal information to:
Respond to enquiries and requests for information.
Arrange and manage appointments.
Provide appropriate chiropody and podiatry treatments.
Maintain accurate patient records and treatment histories.
Assess relevant health information to support safe and appropriate care.
Communicate with you about appointments, treatment and aftercare.
Process feedback and improve our services.
Maintain website security and prevent misuse.
Meet our legal, professional and regulatory obligations.
We will only use your information for purposes that are lawful and appropriate to our relationship with you.
Under UK GDPR, we must have a valid legal basis for processing personal information.
Depending on the circumstances, we may rely on the following legal bases:
Consent: Where you have freely given consent for a specific purpose and consent is the appropriate legal basis.
Contract: Where processing is necessary to take steps at your request before entering into a contract or to fulfil our contractual obligations.
Legal obligation: Where processing is necessary to comply with applicable legal requirements.
Legitimate interests: Where processing is necessary for our legitimate business interests, provided these interests do not override your rights and freedoms.
Provision of healthcare: Where we process health information, we will identify an applicable UK GDPR Article 9 condition and any additional requirements under relevant data protection legislation. This may include processing necessary for the provision of health care or treatment, subject to the applicable legal conditions.
The legal basis used will depend on the specific purpose and circumstances of the processing.
We understand that health information is particularly sensitive. We take appropriate measures to protect patient records and restrict access to authorised individuals who need the information to carry out their duties.
We aim to ensure that patient information is handled confidentially and accessed only where there is a legitimate and lawful reason.
We may disclose relevant health information to other healthcare professionals or organisations involved in your care where permitted or required by law and where the applicable conditions are satisfied.
Our website provides access to online appointment booking through Cliniko.
When you use the online booking system, information you submit may be collected and processed by Cliniko in accordance with its own privacy policy and applicable terms.
We recommend reviewing the privacy information provided by Cliniko before submitting personal information through its booking platform.
Acorn Chiropody & Podiatry Ltd uses appointment information as necessary to manage bookings and provide patient services. The information requested and the purposes of processing depend on the booking process and information you provide.
Our website may use an online chat service to help visitors make enquiries and obtain information about our practice.
If you use the chat service, information you submit may be processed by the relevant service provider in accordance with its privacy policy and the settings configured for our website.
Please avoid sharing detailed medical information or other sensitive personal information through the chat service unless you have been advised that the channel is suitable for that purpose.
We will take reasonable steps to ensure that information collected through website chat is handled appropriately and in accordance with applicable data protection requirements.
If you contact us through our website contact form or by email, we may use the information you provide to respond to your enquiry and manage any necessary follow up.
Please note that we do not currently make appointments through email. To arrange an appointment, please call us on 01273 582999 or use our online booking facility.
We recommend that you avoid including unnecessary sensitive health information in general website enquiries.
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers where necessary to operate our practice and website. These may include:
Our online booking provider.
Website hosting and technical support providers.
Communication and website chat service providers.
Healthcare professionals involved in your care, where appropriate.
Professional advisers, regulators or public authorities where legally required or permitted.
Where third parties process personal information on our behalf, we will take appropriate steps to ensure that suitable data protection arrangements are in place.
We will only disclose information where there is a lawful basis for doing so.
Some third party service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place where necessary.
For further information about international data transfers involving a particular service, please consult the relevant provider’s privacy documentation or contact us.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing care, managing appointments, maintaining patient records and meeting legal or professional obligations.
Retention periods may vary depending on the type of information, the nature of the treatment and applicable record keeping requirements.
When personal information is no longer required, we will take appropriate steps to securely delete it or otherwise dispose of it in accordance with applicable requirements.
Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the user experience.
Some cookies may be necessary for the website to operate. Other cookies, including certain analytics or advertising cookies, may require your consent before they are used.
You can manage available cookie preferences through our website’s cookie settings, where provided. You may also be able to control cookies through your browser settings.
Disabling certain cookies may affect some website features.
Under applicable UK data protection law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request erasure of your personal information where the legal requirements are met.
Request restriction of certain processing activities.
Object to processing carried out on certain legal bases.
Request data portability where the relevant conditions apply.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Commissioner’s Office (ICO).
These rights are subject to applicable legal conditions and exemptions. For example, certain healthcare records may need to be retained even where erasure is requested.
To exercise your rights, please contact us using the contact details provided in this policy. We may need to verify your identity before responding.
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Although we work to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
If a personal data breach occurs, we will take appropriate action in accordance with applicable legal requirements.
Our services may be provided to children where appropriate. When collecting or processing a child’s personal information, we will handle it in accordance with applicable data protection requirements and any relevant arrangements for parental responsibility or consent.
Where appropriate, we may communicate with a parent, guardian or authorised representative regarding appointments and care.
Our website may contain links to third party websites, including online booking services. We are not responsible for the privacy practices or content of external websites.
When visiting another website, we recommend reviewing its privacy policy before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal obligations or data handling practices.
Any revised version will be published on this page with an updated revision date.
We encourage visitors to review this page periodically to remain informed about how their personal information is handled.
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is handled, please contact us.
Acorn Chiropody & Podiatry Ltd
Address: 187 South Coast Road, Peacehaven, East Sussex, BN10 8NS
Telephone: 01273 582999
Email: mail@acornpodiatry.co.uk
You also have the right to raise a concern with the UK Information Commissioner’s Office through its official website: https://ico.org.uk/
We are committed to handling personal information responsibly and treating all patients and website visitors with respect and confidentiality.
